![[Model Case] CRM Implementation - Consolidation of Store Representative Phone Calls into Call Center Operations](https://image.www.ipros.com/public/product/image/962/2000650223/IPROS18724414506467655345.png?w=280&h=280)
[Model Case] CRM Implementation - Consolidation of Store Representative Phone Calls into Call Center Operations
Staff allocation tailored to busy periods and call volume! Response rates can significantly increase, and customer satisfaction can also improve.
Our company offers a "CRM (Call Center)" service. "We often receive complaints due to a decrease in response rates because we cannot answer calls while serving customers." "We want to improve the decline in service quality and the loss of business opportunities caused by having to keep customers waiting while we handle phone calls." We will solve these challenges faced by our customers. By utilizing a telephone answering service (call center), the burden of phone handling is eliminated, allowing for focused customer service, which can lead to increased customer satisfaction and sales growth. Additionally, by standardizing business flows, manuals, knowledge management, and training systems, we can eliminate variations in phone handling skills and quality, thereby improving customer satisfaction. [Business Overview] ■ Scale - Available for consultation regarding weekday, peak hours only, regular holiday and nighttime support, 24-hour support, etc. ■ Services Provided: Various inquiry responses *For more details, please refer to the PDF document or feel free to contact us.
- Company：マックスコム
- Price：Other
